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SymRx by Symago

Company Description:

Symago specializes in Internet and telephony-based computer technologies. Symago stands out for its exceptional customer service and expertise in delivering tailor-made Interactive Voice Response (IVR) functionality. Symago is the only pharmacy IVR vendor on Epic App Orchard.›

Product Overview:

SymRx is a complete IVR software solution – robust, scalable, and customizable with many features. Whether you are a chain, independent, or specialty pharmacy, SymRx will help your pharmacy streamline operations, improve medication adherence and patient health outcomes, and deliver the quality of service that will set you apart. SymRx is the preferred system of IT and telecommunications personnel resulting from its ability to implement as an on premise or hosted application, and in a manner that meets your organization’s technical requirements.

Value Proposition:

  • Robust outbound communication capability by text, phone, or email (refill reminders, refill authorization, RTS notifications, etc.)
  • Eliminate constant interruptions and increase productivity for pharmacy staff
  • Improve patient adherence leading to better patient health outcomes and business for your pharmacy
  • Provide your customers with the ability to communicate with your pharmacy 24 x 7 x 365
  • Deliver exceptional customer service and create loyal customers

Customer Testimonials:

“I have worked with Symago for over ten years. As a pharmacist working in a complex IT environment, it is very nice to work with a vendor that makes it all easy.”
– David Fye, IT Pharmacist at The Christ Hospital

“It can’t be overstated how important it is to select an ideal business partner. At Eskenazi Health, we selected Symago LLC to help improve our pharmacy wait times and abandonment phone calls. Symago met our vendor requirements on budget, financial solvency, experience and references, but it was their charisma that distanced them from their competitors. In particular, we had a special need for an emerging telephone technology, and Symago presented a “yes we can” attitude when other larger and better known IVR companies told us they couldn’t help. Symago became a vital part of our business team, and we value our relationship with them. Our partnership is special and not one seen in standard business relationships these days.”
– William Rhodes, Pharmacy Project Manager, Logistics at Eskenazi Health

Download SymRX Data Sheet 2020
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